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Frequently Asked Questions

Whether you’re exploring our products or need help with an order, we’re here for you. Get in touch anytime for guidance, shipping information, or account support.

PepAid is an online supplier of research peptides intended strictly for laboratory and scientific research purposes. Our products are not intended for human or animal consumption and are sold exclusively to qualified researchers and institutions.

No. The peptides offered by PepAid are not approved by the FDA or any regulatory body for use in humans or animals. They are sold for research use only (RUO).

No. Our products are not medicines, supplements, or treatments. They must not be used for diagnosis, treatment, cure, or prevention of any disease.

Our peptides are typically produced to high analytical purity standards and are accompanied by laboratory documentation such as HPLC and/or Mass Spectrometry data, when available.

Yes, COAs or relevant analytical data are available for many of our products upon request or directly on the product page.

Storage recommendations vary by compound, but peptides are commonly stored:

  • Lyophilized: in a cool, dry environment
  • Reconstituted: under controlled laboratory conditions

Always follow best laboratory practices and compound‑specific handling guidelines.

Yes. Our peptides undergo quality control testing to verify identity and purity prior to distribution.

Customers must be qualified researchers, laboratories, or institutions. By placing an order, you confirm that all purchases are for legitimate research purposes only.

We accept secure online payment methods. Available options are displayed during checkout. Payment availability may vary by location.

Yes. All transactions are processed through secure, encrypted payment gateways to protect customer data and privacy.

Order modifications or cancellations may be possible before shipment. Please contact support as soon as possible after placing your order.

We ship to many domestic and international locations where the sale of research peptides for laboratory use is permitted. Shipping availability varies by region.

Shipping times depend on your location and selected shipping method. Estimated delivery times are provided at checkout but are not guaranteed.

No. Because our products are sold for research use only, we do not provide dosage, administration, or usage instructions for humans or animals.

PepAid assumes no liability for misuse of products. Any use outside of legitimate research applications violates our terms of service and applicable regulations.

Due to the nature of our products, all sales are final unless the item arrives damaged or incorrect.

If your order arrives damaged, incorrect, or incomplete, contact our support team within the specified timeframe so we can assist you.

Yes. PepAid reserves the right to refuse, cancel, or limit orders at its sole discretion and may deny service if intended use appears inconsistent with research‑only purposes.

PepAid maintains internal policies designed to support compliance with payment processor requirements and applicable regulations. Orders or accounts may be reviewed, restricted, or terminated to maintain compliance.

Disclaimer
All products sold by PepAid are for laboratory research use only. They are not intended for human or animal use. By purchasing from PepAid, the customer acknowledges full responsibility for lawful handling and use.